Where do you ship?
We ship free to addresses in the 48 contiguous U.S. states and Washington, D.C. At this time we can't ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. boxes.
How much does shipping cost?
Nothing. Standard shipping is free on every order within the contiguous U.S., including larger items that ship by scheduled freight delivery.
How long does shipping take?
Orders are processed within 1–3 business days and ship from our fulfillment partners' warehouses across the U.S. Most orders arrive within 3–8 business days after shipping. Delivery times are estimates and can be affected by carrier delays, weather, or peak seasons.
How do I track my order?
You'll get a shipping confirmation email with tracking as soon as your order ships. Items in the same order may ship from different warehouses and arrive separately. You can also email us any time at stowandhaven@gmail.com and we'll look it up for you.
Do I need to assemble the furniture?
Most pieces arrive flat-packed and need assembly, with instructions and hardware included. Check the product page for dimensions and assembly details, or email us before ordering if you have questions.
What is your return policy?
If you change your mind, you can request a return within 14 days of delivery for items that are unused, unassembled, and in their original packaging. Please email stowandhaven@gmail.com for return authorization before sending anything back; returns sent without authorization can't be accepted. Return shipping is the customer's responsibility, and a 25% restocking fee is deducted from the refund. Full details are in our Refund Policy.
What if my item arrives damaged, defective, or missing parts?
Email us at stowandhaven@gmail.com within 7 days of delivery with your order number and photos (including the outer box and shipping label), and keep the packaging until your claim is resolved. We'll send replacement parts, a replacement item, or a full or partial refund at no cost to you. In most cases you won't need to send the item back.
Can I cancel my order?
Yes, free of charge within 12 hours of ordering, as long as it hasn't shipped. See the Refund Policy for cancellations after 12 hours.
See also our Shipping Policy and Refund Policy.