Shipping policy

Where we ship. We currently ship to addresses in the contiguous 48 states and Washington, D.C. We are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. boxes. If an order is placed to one of these addresses, we'll contact you and cancel it with a full refund.

Shipping cost. Standard shipping is free on all orders within the contiguous 48 states and Washington, D.C. Large items may ship by scheduled freight delivery at no additional cost.

Processing time. Orders are typically processed within 1–3 business days. Our products ship directly from our fulfillment partners' warehouses located across the U.S.

Delivery time. Most orders arrive within 3–8 business days after shipping. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or peak seasons.

How it ships. Smaller items ship by parcel carrier. Larger or heavier items may ship by freight (LTL) carrier, who may contact you to schedule a delivery window; someone 18+ may need to be present. Freight deliveries are typically curbside or to the first dry area of your home unless otherwise stated. Items arrive in their original packaging and require assembly unless the product page says otherwise.

Multiple packages. Items in the same order may ship from different warehouses and arrive separately.

Tracking. You'll receive a shipping confirmation email with tracking information once your order ships, usually within 1–3 business days of placing your order.

Questions. Contact us at stowandhaven@gmail.com (Monday–Friday, 9am–5pm ET) and we'll reply within 1 business day.