Refund policy

Damaged, defective, or missing parts. Please inspect your order on delivery. If anything arrives damaged, defective, or missing parts, contact us at stowandhaven@gmail.com within 7 days of delivery with your order number, photos of the damage (including the outer box and shipping label), and a short description. Please keep all packaging until your claim is resolved. Depending on the issue, we'll send replacement parts, ship a replacement item, or issue a full or partial refund, at no cost to you. In most cases you won't need to send the damaged item back.

Changed your mind? You may request a return within 14 days of delivery for items that are unused, unassembled, and in their original packaging. Please email us at stowandhaven@gmail.com for return authorization before sending anything back; we'll reply with return instructions and the return address. Returns sent without authorization can't be accepted. Return shipping is the customer's responsibility, and a 25% restocking fee will be deducted from the refund. Once the returned item arrives and is inspected, we'll issue your refund. If you're unsure about size or finish, please check the dimensions on the product page or email us before ordering.

Order cancellations. You may cancel your order at no charge within 12 hours of ordering, as long as it has not shipped. After 12 hours, an order that has not yet shipped may still be cancelled, but a restocking fee of up to 25% may apply. Once an order has shipped, it can't be cancelled.

Non-returnable items. Items that have been assembled, used, or damaged after delivery, and items marked as final sale, are not eligible for return or refund except under the warranty below.

Warranty. Products are covered against manufacturing defects for 21 days from delivery. To make a claim, email us your order number with photos or a short video of the defect. The warranty doesn't cover normal wear and tear, misuse, accidental damage, improper assembly, or unauthorized modifications.

Refunds. Approved refunds go back to your original payment method within 5–10 business days after we approve your claim. Original shipping charges (if any) are non-refundable unless the issue is due to our error.

Contact. stowandhaven@gmail.com · Monday–Friday, 9am–5pm ET. We reply within 1 business day.